At Florists Belgravia, we pride ourselves on delivering only the freshest, most beautiful flowers to our customers in Belgravia and the surrounding areas. As a trusted local florist, our team is dedicated to ensuring your flower arrangements arrive at their very best, whether it's for homes, offices, or special events nearby. We stand by our fresh flowers guarantee and strive to delight every recipient, every time.
If your flowers arrive damaged or not in the fresh condition you expect, we understand the disappointment this can cause. Please inspect your bouquet upon delivery. Should you notice any damage or freshness concerns upon arrival, contact us promptly with clear details and photographs of the arrangement. We will assess the issue as quickly as possible and provide a suitable resolution.
Our bouquets are prepared using the finest, freshest blooms sourced on the day of arrangement. We guarantee our flowers will remain fresh and vibrant for a minimum of five days from the day of delivery, provided they are cared for according to the care instructions included. This commitment is part of our fresh flowers guarantee, giving you peace of mind when choosing Florists Belgravia for your gifting or personal floral needs.
Your satisfaction is important to us. In the unlikely event that your flowers do not meet our high freshness standards within the freshness window, or if your flowers are damaged on arrival, we offer the following options:
Please note that requests for refunds or replacements must be made within 48 hours of delivery and accompanied by clear photos of the flowers and a description of the problem. This helps us ensure a fair assessment and rapid resolution.
If you are dissatisfied for any reason with your experience at Florists Belgravia, please let us know as soon as possible. Our dedicated customer care team is here to resolve complaints quickly, politely, and with minimal inconvenience to you.
To raise a complaint, simply contact us with your order details and a description of the issue. All complaints are handled confidentially and reviewed promptly. Our priority is to resolve complaints to your satisfaction, whether through refunds, replacements, or additional gestures of goodwill where appropriate. We treat all feedback seriously, as it helps us maintain and improve our high standards as Belgravia's trusted local florist.
Florists Belgravia serves households, local businesses, and event venues across our neighbourhood. Choosing us means you can rely on not only exquisite flowers but also attentive service and customer care. We thank you for choosing your local Belgravia florist and supporting a business that genuinely cares about quality and satisfaction.
We look forward to continuing to provide the highest standard of fresh flowers and service to all our valued customers in Belgravia and beyond.
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