Welcome to Florists Belgravia. These Terms & Conditions govern your use of our e-commerce platform for online flower delivery in Belgravia and surrounding areas. By placing an order with us, you agree to be legally bound by these terms. Please read them carefully before making any purchase on our website.
These Terms & Conditions apply to all customers using our service for ordering floral products for delivery within Belgravia and neighbouring districts.
Ordering with Florists Belgravia is quick and easy. Browse our curated selection of bouquets, arrangements, and gifts, and add your chosen products to the shopping basket. Once you have completed your selection, proceed to the checkout page where the delivery address, date, and recipient details must be provided carefully.
Before finalising your order, please review all chosen items and ensure delivery details are accurate. Any mistakes in delivery addresses or recipient information may result in delivery delays or failed deliveries, for which we cannot accept liability.
You will receive an order summary on-screen and via confirmation email once your transaction is complete. This email serves as your receipt and your contract of sale. If you do not receive confirmation, please check your spam folder or contact our customer support through our website inquiries page.
Florists Belgravia strives to maintain accurate stock levels and timely website updates. However, due to the fresh and seasonal nature of flowers, occasionally substitutions may be necessary. If any item in your order is unavailable, we will substitute it with a product of equivalent value, colour palette, and style, maintaining the spirit of your chosen bouquet or arrangement.
If a major substitution is required, we will seek your consent using your provided contact details. If you are unreachable, we reserve the right to make reasonable substitutions to ensure timely delivery.
All prices are displayed in Pounds Sterling (£) and are inclusive of VAT where applicable. Florists Belgravia accepts payment via major debit and credit cards through our secure online payment gateway. We may offer additional payment options from time to time, which will be clearly posted at checkout.
By submitting your payment information, you confirm that you are the authorised user of the payment method and that the funds are available or credit limit is sufficient to cover the full transaction amount.
Payment is taken at the point of ordering. Orders will not be processed or dispatched until full payment has cleared. An itemised transaction receipt will be provided upon successful payment.
Florists Belgravia offers delivery across Belgravia and neighbouring areas, subject to our delivery schedule and coverage area. We aim to deliver on your selected date; however, due to factors beyond our control such as severe weather, traffic, or unforeseen events, delivery times are estimates and not guaranteed.
For timed or same-day delivery requests, please ensure your order is placed before the relevant cut-off and that all delivery details are correct. Attempted deliveries to incorrect or incomplete addresses, or where no recipient is available, may incur an extra delivery charge or result in collection from our premises.
If you choose to collect your order, pick-up instructions and times will be confirmed at checkout. Please bring your order confirmation and identification for collection.
You may amend or cancel your order, provided we receive your request at least 24 hours before the scheduled delivery or dispatch date. To request a cancellation or amend your order, please contact our customer service promptly via the online inquiry form.
Once your order is in preparation or has been dispatched, cancellations, amendments, or refunds are generally not possible due to the perishable nature of cut flowers and bespoke arrangements. Please check your order and delivery details thoroughly prior to placing your order.
In the rare event we need to cancel your order due to unforeseen circumstances, such as supply shortages or inability to deliver, we will promptly contact you to offer an alternative or full refund to your original payment method.
As our products are highly perishable, we do not generally accept returns. However, your satisfaction is important to us. If for any reason your order arrives damaged or significantly not as described, please notify us within 24 hours of delivery, including photographic evidence where possible. We will assess the concern and if eligible, we may offer a replacement or partial/full refund at our discretion.
Refunds will be processed promptly to your original payment method. Please allow up to five working days for credit/debit card providers to process the funds.
You are responsible for ensuring all order and delivery information is accurate and complete. It is your duty to ensure a recipient is available at the specified delivery address to accept the flowers on the day of delivery.
Upon receipt, it is the recipient’s responsibility to follow the care instructions provided to maintain the longevity and freshness of the flowers.
Florists Belgravia will not be liable for any indirect, special, or consequential losses, or loss of profits, arising from the use of our website or online flower delivery service.
Our liability for direct losses will be limited strictly to the value of the product(s) supplied under your order. We do not accept liability for non-delivery due to causes beyond our reasonable control, including but not limited to: incorrect/incomplete delivery address, absence of a recipient at the address, adverse weather, or delays caused by third-party couriers.
Nothing in these terms shall affect your statutory rights under UK law as a consumer, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose.
All website content, images, designs, and arrangements are the exclusive intellectual property of Florists Belgravia or used under licence. No part of this site or brand content may be reproduced, duplicated, or copied without our express written consent.
The website is intended for personal, non-commercial use by customers for the purpose of ordering flower delivery to Belgravia and surrounding areas.
We respect your privacy and commit to protecting your personal data according to applicable UK laws. Your information will be used solely for the purpose of processing your order, communicating with you about your purchase, and improving our service. For more details, please refer to our Privacy Policy available on the website.
We reserve the right to update or amend these Terms & Conditions from time to time to reflect changes in our services, applicable laws, or business practices. Any amendments will be effective immediately upon posting to the website. It is your responsibility to review these terms before submitting each order.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms or the supply of products or services by Florists Belgravia shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remainder of the provisions shall continue in full force and effect.
These Terms & Conditions, together with your order confirmation, constitute the whole agreement between you and Florists Belgravia for the purchase of our products.
Thank you for choosing Florists Belgravia for your online flower delivery needs in Belgravia and the neighbouring areas. We are delighted to help you send joy and beauty to your loved ones.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Belgravia, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Belgravia.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
